Frequently asked questions
Need help?
Yes, Etex Group implements an e-commerce platform (electronic orders and invoices) which will become the standard way to transact with suppliers.
The objective is to activate SAP Ariba for all suppliers in midterms. If you have a valid reason not to be onboarded on Ariba, please contact our enablement team ( Supplier Inquiry form.
Yes, one Supplier account on Ariba Network can be used to transact with multiple customers.
Please click here to register yourself proactively, or fill in our request form (registration request form) and you will need to finalize registration after receiving the first purchase order via Ariba Network.
Please fill in our inquiry form (Supplier Inquiry form) and you will be contacted by our supplier enablement team.
Yes, it is possible. There is no need to create separate accounts per user. Your Ariba Network account administrator can add users and assign specific roles. More information can be found here: How to manage users - SAP Help Portal
- Dynamic exchange of documents such as purchase orders and invoices.
- Overview of received purchase orders and submitted invoices in one place.
- Ability to view my invoice status.
- Standard account is free of charge.
- Secure and guaranteed invoice delivery - no more lost invoices.
- You can check the status of your invoice online - from delivery to payment.
- Reduced processing time - we receive your invoices faster which means that we are able to pay you on time.
- Instant invoice validation - Fewer delays due to missing information
- Higher processing transparency and better cash flow management due to 24/7 access and reporting.
- VAT compliance - regardless of where invoices are sent from or received.
- Easy and cost-efficient – you can send invoices at any time.
- No impact on your daily tasks – you are still receiving your orders in .pdf by e-mail and can still invoice us by sending your .pdf document by e-mail.
Ariba Network is an online electronic document exchange platform between buyers and suppliers. It allows to send notably order confirmations, shipment notices, invoices and receive purchase orders, invoice status updates. If you have an Enterprise account additional messages such as goods receipt, payment schedule and remittances may be transferred.
To add banking details you our account please click on “Settings”, and choose “Remittances”. In section “Settlement” you can create/ edit remittance information. Important note – in “Payment Methods” section “Wire” should be chosen.
In your Ariba Network account please click on your initials in the top right corner and open “Company profile”. In the section “Business” you will be able to add your company Tax information.
Please contact our supplier enablement team (Supplier Inquiry form) to do the necessary setup on the Etex side.
Purchase orders can be found in “Workbench” on your Ariba account. The date filter can be adjusted if required.
In “Electronic Order Routing” settings please tick the box “Attach PDF document in the email message”. This way each time when purchase order will be sent by e-mail it will be in the attachments.
Please check your Electronic Order Routing Settings. Here you can indicate up to 5 different e-mail addresses where purchase orders should be sent.
Order confirmation can be created directly from purchase order by clicking “Create Ship Notice”.
Order confirmation can be created directly from the purchase order by clicking the “Create order confirmation” button on the top menu bar. From here you will be able to confirm an entire order, update item line (in case of price, quantity difference), or reject the entire purchase order.
Depending on a number of issued invoices on yearly bases Ariba network suggests few options to submit invoices.
- If a number of created invoices is below 25/Year easiest way to create an invoice is directly from the purchase order by clicking on the “Create Invoice” button (so-called PO-flip method). The invoice template will be prefilled with information from the purchase order and your Ariba profile (VAT code, banking details).
If a number of created invoices is above 25/Year, SAP Ariba provides a possibility to use a PDF uploader:
- To submit invoices by uploading a text pdf file directly to your Ariba Network account.
- To send it by email with a fixed e-mail subject. Prerequisites: 1 text PDF per e-mail, fixed subject (Etex Group AN-ID), the recipient - pdfinvoice-prod@ansmtp.ariba.com. This requires an initial setup on your account.
- To send it by email without a fixed subject. To learn more details please contact us.
If you would like to use the PDF uploader option please contact our supplier enablement team (Supplier Inquiry form) that will guide you through configuration steps.
Order confirmation can be created directly from the purchase order by clicking the “Create order confirmation” button on the top menu bar. From here you will be able to confirm an entire order, update item line (in case of price, quantity difference), or reject the entire purchase order.
No, it is not obligatory to send a ship notice through Ariba Network.
Areas |
Standard account |
Enterprise account |
---|---|---|
Access | Interactive email | Online dashboard |
Invoicing | PO-flip & PDF invoicing | PO-flip, PDF invoicing & Integration: CSV, EDI or cXML. |
Legal archiving | Email notification and online download | Long-term invoicing archiving for global compliance. |
Catalogs | Self-enablement for external catalogs | Free catalog specialists support for external and punch-out catalogs. |
Support | Online help center | Phone, chat, or email. Access to enablement experts for onboarding. Technical support for integration. |
Reporting | Not supported | Reports to track orders, invoices, and others. |
Fees | Free | Fees may apply based on usage & possibility to join Buyer Funding Model. |
For more information about our account types click here
Etex Group offers an opportunity for Enterprise account users to be part of the Buyer Funding Model, where the supplier will be charged 1000 EUR on a yearly bases and, the rest of the cost will be covered by Etex.