Engaging with customers allows us to gain valuable insights into their needs. This understanding is essential for delivering qualitative solutions that meet their demands, boosting commercial success. We always go the extra mile to deliver the products and services that perfectly fit our market. As a result, we continuously improve, stay ahead of industry trends, and create a lasting impact.
Speaking of impact, check out the story from our teammate Anna-Marie Muller from Etex South Africa. When faced with a supply shortage, Anna-Marie and her team had to find a fair way to distribute stock to customers. Through innovation and collaboration, they developed an Excel-based solution that wasn’t just about managing numbers, it was about making every customer feel valued and fairly treated.
Watch Anna-Marie’s story on Customer Experience and Commercial Excellence, and get inspired!