Customer Engagement

We deliver the very best quality to our customers.

At Etex, we prioritise our customers above all else. Through dedication, innovation and following the highest standards, we ensure that our customers receive the best quality. We strive to meet their ever-higher demands in product quality and service delivery.

An excellent example of this commitment is Ingrida Martinaitienė, Logistics Warehouse Manager at Eternit Baltic Akmenė, Lithuania. Faced with a third of the factory's warehouse staff falling ill, she and the entire logistics department stepped up to ensure timely product delivery and meet customer expectations.

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STORIES INSPIRING US ABOUT 'Customer Engagement’

Ingrida Martinaitienė

Etex Akmene

Lithuania

Involving our customers on our Road to Sustainability

Our goals for 2025:

Understanding the needs of our customers to making our sustainable solutions a critical part of our journey together. This encompasses recovering cut plasterboards from construction sites when we are delivering new ones, or providing more recycled content in our products.
Communicating the advantages of lightweight construction versus other forms of construction and delivering relevant trainings to facilitate the access to our technology for architects, installers and contractors.
Investing in innovative solutions that are adapted to a sustainable world in terms of design, resource efficiency, recycled content and durability.